From and to Punta Cana airport(PUJ)All places and hotels in Bávaro Punta Cana

“They simply didn't show up! We contested the charge on our credit card They also forgot our city tour in Puerto Plata and the guy didn't even speak any English! DO NOT USE THIS DIAMOND TRANSFER COMPANY, its a FRAUD!!!”

“Do not book they scammed us and took our money and left us stranded. Do not I repeat do not book with them.”

“⭐️⭐️ Diamond Tours – Very disappointing experience We booked transportation with Diamond Tours for our trip to the Dominican Republic, and unfortunately, we had two separate issues with transportation. The first happened a few days ago with our airport pickup. We had prepaid for the service, but when we arrived, the driver told us he couldn’t get in touch with the office and didn’t know where our car was. We were basically left trying to figure out our own transportation. At one point, our luggage was put into a random person’s car and we were told they would charge us $40. We had no idea who this person was and obviously weren’t comfortable getting into a stranger’s car. We ended up having to pay for an Uber ourselves. Unfortunately, things got even worse today. We had another confirmed transportation booking to Santo Domingo for 7:30 a.m. ($185), and Diamond Tours never picked us up. When we tried to get the situation resolved, we were told we could get a private vehicle, but only if we paid an additional $200 in cash, which was later reduced to $150. After having two separate transportation issues in the same trip, we no longer felt comfortable trusting the company with our transportation. We contacted them about a refund, but they initially told us they would only refund 50% because there was still another drop-off service remaining. I understand that things can go wrong, but two transportation failures on the same trip is unacceptable, especially when we prepaid for both services. The communication and lack of organization were extremely frustrating, and we were left having to figure out transportation ourselves. We are currently working with the company to request a full refund. I would strongly recommend having a backup transportation plan if you book with Diamond Tours.”

“Writing a bad review here after exhausting all reasonable options to find a resolution with this company. A simple from-to-airport transfer arrangement can't even be handled professionally by Diamond Tours. It all starts well when booking through their website, with proper communication and additional tour offerings. Once you are looking for them at the airport, you notice they are improvised (they had shared a picture of a non-existing stand with instructions to locate them); they also wanted cash on the spot. Prior to arriving, we agreed to book a tour to Santo Domingo with a "bundle discount." They didn't pick us up and were non-responsive for a good two hours that morning. We are still not reimbursed since April 2026. WhatsApp, email, and Zelle profile to request reimbursement are unavailable due to 'security concerns.' We found out they are in Colombia and not in the Dominican Republic. They are professional scammers with a repertoire of excuses, and they didn't care that we were traveling as a family (toddler, pregnant wife). They will sure ruin your vacation! If any, excuses in response to this review, including 'direct messaging requests', are worthless, as I am still owed $270 USD.”

“Our experience was not good. We arrived in Punta Cana and our driver did not pick us up. They said they were waiting for us from 12:45. We landed at 1:30. When we contacted the office, they blamed us for not being on time. I had to find alternate transportation to the hotel for 7 people and pay cash. (They did not refund any money) They did send a nice driver to our hotel for the return to the airport who was on-time.”