Luxury Transfer between Punta Cana Airport and Uvero alto Hotels
we offer the best of the qualities services in punta cana as we always do our best somehow that our passengers feel confidence
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Traveler reviews
“Do not waste your money on Diamond Transfer & Tours if you’re expecting the private experience they advertise. Our group paid $3,000 for what was sold as an exclusive private catamaran charter. We were promised a two-story catamaran with a slide, open bar, buffet lunch, private transportation, secluded beaches, and the flexibility to depart around 10:00 AM. I have emails and WhatsApp messages where the company repeatedly confirmed all of this, including that a 10:00 AM departure “would not be a problem.” The night before our excursion, close to midnight, they suddenly recommended an 8:00 AM pickup. I explained that this wasn’t possible because it was such short notice and everyone in our group had already gone to sleep. They never told us that keeping our agreed-upon departure time would mean losing the private catamaran we had already paid for. Instead, we were put on a small speedboat that looked nothing like the boat they advertised. We assumed it was simply transportation to the marina, but it turned out to be the boat used for the excursion. After we complained, we were placed on a crowded shared catamaran with other guests for the return trip—completely defeating the purpose of paying thousands of dollars for a private charter. Looking back, it seems the reason they suddenly pushed for an 8:00 AM pickup was because they intended to put us on a shared excursion instead of providing the private charter we had purchased. The company later claimed our original boat had been used for another tour, but they had repeatedly confirmed our reservation and never warned us beforehand that we would lose the private experience if we kept our agreed pickup time. Had we been told that, we would never have boarded. The problems didn’t end there. We also paid for private airport transportation. On the day of our departure, we were told the driver was only a few minutes away. Then we were told the driver was stuck in traffic and were advised to take Ubers to the airport instead. Because of this, our group was scrambling at the last minute and we came dangerously close to missing our flight. This was another service we paid for that was not delivered as promised. When I requested a refund because the services we received were materially different from what was advertised and confirmed, the company refused, claiming everything had been “successfully completed.” I have emails, WhatsApp messages, and photos documenting what was promised and what was actually provided. Based on my experience, I cannot recommend this company. If you’re paying for a private excursion, make sure you get everything in writing and be prepared for the possibility that the service delivered may not match what was promised.”
“Paid upfront for airport transfer. They never showed up. Didn't respond to messages until the next day. Explained they made a mistake. Didn't refund. Stay away.”
“Five Stars All the Way Everything about this tour was perfect — the staff, the transport, and the attention to detail. Worth every penny”
“We had a safe and comfortable ride to the airport from our hotel. Elvin was an excellent driver and very kind and hospitable. He even offered to stop somewhere for us to shop for gifts for our family. Will definitely use this company again next time we come to punta cana!”
“Tony our driver was amazing! Very communicative and friendly. He was responsive and used google translate to facilitate”