City Tour In Santo Domingo Departing from Punta Cana

“I believe this trip was well planned within the scheduled time. However, I have a few concerns. First, if they will NOT speak English, do not advertise that you provide guides in English. We didn't understand most of the guides because they spoke Spanish, and we had to ask for explanations in English throughout the trip constantly. At Los Tres Ojos park, Juanito said Learn Spanish’ then moved on to the next stop. Second, please provide the expected return time to the meeting points. I could have taken my time to explore more if I had known I would have to wait for others for more than 15 minutes. Third, scheduled restroom breaks should be included during the trip. After visiting the Cathedral, David said, "Bathroom at the next stop." We didn't have a restroom break at the next stop. The next restroom break was at the gas station, about an hour later, passed Juan Dolio, which had one restroom for males and females. There were almost 50 people on the bus, and then the driver rushed us to leave. ”

“They were late picking us up. When we finally left late from where we transferred to the larger bus we were passed by every vehicle on the rd. The lunch was terrible. Everthing was slow including the tour guide who knew everyone so he spent extra time talking instead moving things along. We are currently almost 11 hours into the trip and still not even close to getting back. The bus is packed and uncomfortable. I wish we had never booked this excursion. What a waste of a day!”

“En ingles: Very unprofessional service, they arrive 1 hour later than anticipated and had us waiting in the lobby of the hotel, dissapointed. They sent a separate driver and when we arrived at the location to get on a different transport they did not even know where they had to take me and kept asking for payment. Servicio muy poco profesional. Llegaron una hora más tarde de lo previsto y nos hicieron esperar en el vestíbulo del hotel. ¡Qué decepción! Enviaron a otro conductor y, cuando llegamos al lugar para tomar otro transporte, ni siquiera sabían adónde llevarme y seguían pidiendo el pago.”

“Was never picked up … very disappointed … contacted the company multiple times to no avail..refund requested. ”

“DO NOT BOOK WITH THEM. THE WORST! THEY CHARGED US AND GHOSTED US! I booked this tour 4-5 days before. It was supposed to be my cultural day and we were very excited for it. They had a list of hotels where to meet, my resort was not in the list so I had to pay for transportation to get to the Hard Rock Hotel. The night before I messaged this “company” through TripAdvisor and they didn’t reply. The next day, my friend and I went and they NEVER SHOWED UP. The taxi driver, who charged us $35 dollars, called on his cell phone and through WhatsApp and they never answered. Still we waited in front of the hotel in front of the highway, 2 women for a bus that never showed up for over one hour in the middle of nowhere in the Dominican Republic!!! I genuinely can’t believe that TripAdvisor and Viator are associated with this company. I tried to call them and messaged them through WhatsApp and TripAdvisor and nothing! They charged us, never showed up, and put us in danger. Thank God thy I had service so I called Viator. They attempted to communicate with this “company” and they wouldn’t reply to them either. Angelica, the representative, was very concerned for our safety because we were genuinely STRANDED in front of the highway. She tried to find transfers to our resort and she couldn’t. She said nothing was around there, so we had to figure it out ourselves. I went and talked to the security guards, who wouldn’t let us into the Hard Rock Hotel because we were not staying there, but they fortunately could get us a cab. If it wasn’t for them, I don’t know what we could have done! We had to pay $35 to go back to the hotel with a HORRIBLE experience and knowing now that we cannot rely on TripAdvisor to make our tours. I have requested a refund and also a reimbursement for the transportation I had to pay for no tour. I also would like TripAdvisor to not work with this company, I can only imagine this happening to others that don’t have service and don’t know Spanish, putting people’s lives in danger!!! WORST EXPERIENCE I’ve had with this website and a “tour company” and I’m an experienced traveler. Please Viator stop putting this “company” as a choice for anything or even be linked to it. As women this is even worse. I wish there was a negative zero to give!”