Private Transfer from Punta Cana Airport to Bavaro

“Good transportation, and communication. Our driver was cool and played hip hop music. Only wished they picked us up direct In front of the airport. Had to walk a little bit away to the van”

“Pick up was good, and the one way airport-hotel pick up price, even great. Took a bit of time for airport pickup but its a bit understandable because there was so much traffic on the road to enter the airport. Would use them again.”

“A stressful and disappointing experience – would not use again Our experience with this transfer company was extremely disappointing, with both our arrival and departure journeys causing unnecessary stress and anxiety. On the morning of our departure for the Dominican Republic, we received a text message claiming that we had not paid enough for the transfer. A series of messages followed in which the driver threatened not to collect my wife and me unless we paid more. There appeared to be little concern that the discrepancy was an issue between the company and TripAdvisor regarding the advertised price of the service. With no realistic time to find an alternative, we reluctantly paid significantly more than the original price – almost double what we had expected to pay. Unfortunately, things did not improve on arrival. Despite having a sign, there was no driver waiting for us. We waited around 10–15 minutes before someone eventually appeared from behind the boards. We then had to wait a further 10–15 minutes while someone found Wi-Fi and contacted the driver to get them to come into the airport itself. Having already been unsettled by the threatening messages that morning, this was a very uncomfortable start to our holiday. The return journey was similarly frustrating. We agreed a collection time the evening before, but it felt as though we had to manage the entire process ourselves. We were left to work out the appropriate pickup time rather than being able to rely on the company to account for our flight departure, journey time and the airline’s recommendation to arrive three hours before departure. With just two hours to go before our agreed pickup, we were suddenly told that the company was too busy and asked whether we could leave an hour later. This would have meant missing the recommended airport check-in window. We were then given the choice of arriving either four hours or two hours before departure, neither of which reflected the arrangements we had already discussed. Only around 30 minutes before the agreed collection time did the company finally agree, seemingly reluctantly, to the original plan. A holiday transfer should provide peace of mind, reliability and professional service. Instead, we experienced last-minute demands for additional money, poor communication, unnecessary waiting and a complete lack of reassurance at both ends of our holiday. We would not use this company again and would strongly advise other travellers to consider their options carefully before booking. The advertised price and agreed arrangements should be honoured, and customers should not have to deal with this level of stress on what should be a straightforward airport transfer.”

“The communication was top notch! Michael made sure we stayed connected via text and that we knew when and where we would be picked up!!”

“My family and I had a great experience with Aubain tours. They were very professional and helpful when transporting us to and from the airport. Michael was our contact personnel from Aubian transport company and he did an excellent job. He was very polite, curtious, helpful and very professional. Also, he provided us with simple and important information needed to traverse in Punta Cana. Thank you Michael!! They atmosphere was great and drivers were excellent. They even play some of the music we like. It was 6 of us and we spend 6 days in Punta Cana. The transportation free was very affordable and we got good value for money.”