Small Group ATV and Buggy Tour

“ We booked this ATV buggy tour for 11:30am, as that was the earliest time we could be ready. On the day of the tour, while walking back to our room, I suddenly started receiving WhatsApp messages and missed video calls from two different numbers telling us that transport was waiting and that we needed to “go right now.” This was extremely confusing because our booking clearly stated 11:30am. We had no time to collect our belongings, and I didn’t even have time to take my travel sickness medication. When I replied that we were on our way, I received messages such as “Come on, we’re way behind schedule,” “We have more clients to serve,” and “Send me a picture of the door already.” The tone throughout was rude and made us feel as though we had done something wrong, despite following the time on our booking confirmation. When I sent a screenshot showing our confirmed 11:30 booking, they claimed the pickup was actually 10:30am and said the transport manager had supposedly contacted us the previous day. I received no messages whatsoever until around 10:35am that morning and sent screenshots proving this. Eventually they admitted they would report the issue internally. By the time we got outside, there was no transport waiting anyway. We were then told the truck was “on its way.” The whole experience was stressful before the tour had even begun. Because we had been rushed so unexpectedly, I hadn’t taken my travel sickness medication. I explained this to the staff and had to ask to sit in the front of the vehicle because I knew I would feel sick. Unfortunately, the poor organisation continued throughout the excursion. At the buggy base there were so many groups and guides that nobody knew where they were supposed to be. At the coffee, cocoa and chocolate stop, we bought two bottles of chocolate, two hair serums and one cream after being told the total would be $100. Instead, we were charged $121, and we never even received one of the bottles we paid for. At the same stop, a vendor persuaded us to buy three fridge magnets, saying it would help support his family. When we got to the counter, he tried to charge us $80 for three magnets, which was ridiculous. While dealing with this, our tour guide and group left without telling us. We had to run back to the buggies to catch up. The same thing happened again at Macao Beach. We had around 20 minutes there, but once again our group left without anyone checking whether everyone was back. Communication from the guides was almost non-existent. The ATV ride itself was enjoyable, but it was completely overshadowed by the poor organisation, rude customer service, lack of communication, and questionable sales practices. We paid £20 per person, but I would strongly recommend spending a little more and booking with a better-organised company. It would make for a far more enjoyable and far less stressful experience.”

“Great time. Would do it again. The ATV was fun and the beach was really beautiful. The food was a little over priced. I got really dirt from the mud”

“it was really fun, took us to the beach and cave to swim i had a great time 👍🏻 get an ATV if you don’t wanna get dirty! we tried mamajuana”

“Great experience you will get MUDDY!! 3 hr experience you will ove it. Beach is beautiful. The cave is gorgeous as well. Staff is helpful.”

“Enjoyed the trip, enjoyed the many stops and Macao beach and they took great photos. I would recommend this to anyone willing for an adventure”